Safeguarding your privacy and the security of your personal information is of importance to us. Please take the time to read through the following policy to ensure that you fully understand our collection process and application purposes of your personal information.

 

 As we continuously improve and expand our services, you should check this page periodically to review the most current version of our policy. If you have any questions regarding this policy, please feel free to contact us via our electronic feedback form on the “Contact Us” page.

 

Collection of Identifiable Information

• We collect information electronically on all users who visit our website, including customers, through the use of cookies.

• We collect information when you subscribe to our mailing list, fill out and/or submit our electronic feedback form, create an online account with us, use any of our services, make any purchase of any product or submit your data to us for any other reasons.

• We collect additional information on how you use our website and services. If you contact us by email through the electronic feedback form on the “Contact Us” page, we will collect your sender information and other information you voluntarily disclose to us.

Collection of Personal Information

• Upon setting up an account at www.xuanculture.com to use our online ordering service, you are required to provide us with your full legal name and email address. You must also set and choose your own password.

• For orders made through telephone or other non-online means, you may be required to provide your full legal name, full street address including zip code, and telephone number. These information will be collected every time you place an order with us.

 

Use of Cookies

• Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users' personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user's browser as a previous visitor by means of a unique string of numbers assigned on a previous visit. Our cookies assist us in collecting information on what pages of our website you have accessed or visited, and in recording of any preferences you indicate on our website. We also use cookies to make your experience on www.xuanculture.com. more personalized and convenient. If you do not wish to automatically accept cookies, please configure your internet browser to erase all cookies from your computer's hard drive, to block all cookies or to receive a warning before a cookie is stored.

 

• Our cookies do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your browser and User ID (not your identity). If you intend to place an order with us, we use cookies to assist in storing your preferences and information from other sessions (a "session" is a single visit by you to our website).

 

Storing Your Information

• The information that we collect electronically and provided by you are stored in our computer databases. We own, maintain and operate our computer servers containing our databases.

• Our computer servers are controlled by firewalls and security gatekeepers targeted to prevent unauthorized access, to protect the use and disclosure of your personal data.

 

Use and Disclosure of Your Personal Data

Your personal data stored in our member database is used in various ways.

• The process for your future purchases will be faster and easier as your information from our database will be applied just by you entering your account login information. This will help enable you to have a fast and smooth-sailing experience.

• We will send you special advertisements, offers and notices regarding our products and outlets, including via mail and/or digital marketing platforms.

• As long as you are logged into your account, we will keep track of your order preferences and analyze that information in order to send you curated advertisements, offers and notices regarding products that seem to fit your preferences, via mail and/or digital marketing platforms.

 

Your personal data stored in our customer database through telephone and other non-online orders is also used in various ways.

• Each time you place an order, we will call up your information from our database to make processing your order faster and easier.

• We will keep track of your order preferences and analyze that information in order to send you special advertisements, offers and notices regarding new products that seem to fit with your preferences.

• We might use the information to contact you concerning your level of satisfaction with our products and services, to verify incomplete orders, rectify problems or delays with your order.

• We also aggregate information about how our online ordering service is used (without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers' preferences. We also make such aggregate information (without identification to any specific individual) available to our outlets in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users.

 

We will disclose your personal information without notice, only if required by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Camellia Culture Singapore Pte. Ltd; (b) protect and defend the rights or property of Camellia Culture Confections Singapore Pte. Ltd; and (c) act under exigent circumstances to protect the personal safety of users of our website, or the public.

 

Control of Your Personal Data

• You can also choose to limit our direct communications to you. If you have an account with us and prefer to not receive emails regarding promotional offers in the future, please drop us an email. The process will take effect within 5 business days.

• Camellia Culture may send non-promotional emails to all registered users of our online ordering service for the purpose of gathering and dispersing data to provide better services to our customers from time to time. Non-promotional email may include, but will not be limited to, surveys, maintenance notices, system updates and confirmation or other notices in connection with completion of a transaction initiated by a registered user. *Registered users will not be obligated to reply or answer questions in said non-promotional email, except for providing additional information necessary to complete a transaction initiated by them.

 

Accessing Your Personal Data

• Upon your request, we will provide you with access to your unique account-related information and information we maintain about you. When sending in your request, please provide us with your current specific contact information so that we can accurately check our records and database.

 

Securing Your Personal Data

• Your information is password-protected and we will not release your password to anyone. In order to maintain this protection, we advise you to not provide your password to anyone else. We recommend that you sign out and exit your browser window when your session is completed if you are sharing your computer with other people. Signing out will protect your information if you share a computer with someone else or are using a computer in a public place.

 

For Further Queries

We want you to enjoy the use of our services. If you have any questions or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the “Contact Page” on our website at www.xuanculture.com